Reference

How mpospory Handles Your Personal Information

Your account data, wallet details and session activity are handled with care — we keep this policy clear so you always know what we collect, why we collect it, and how to ask us to change it.

Account data protectionDANA, OVO, GoPay wallet privacyYour right to access your dataCookie and session transparencyContact us to update your record
mpospory How mpospory Handles Your Personal Information
REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to access, correct or delete any personal information we hold, our support team handles these requests directly. You can reach us through live chat from your account dashboard, or send a written request via email — include your registered account name and a brief description of your request so we can route it to the right team quickly. Players in Batam and across Indonesia reach our support through the same channels with the same response process.

Live Chat Open your account dashboard and start a live chat session. Describe your data request and our team will confirm receipt and next steps.
Email Support Send a written data request to our support email. Include your registered account name so your query is matched to the right record without delay.
Account Settings Some data changes — like updating your contact number or linked wallet — can be made directly inside your account settings without needing to contact support.
DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

We apply a layered approach to data security — your account is protected by password authentication and OTP verification on login, and all data transmitted between your device and our servers is encrypted. We review access logs regularly to flag any unusual login patterns. Our internal data-access controls mean only authorised personnel can view account-level records, and only when handling a verified support request.

Encrypted Transmission

All data sent between your browser or mobile app and our servers is encrypted in transit, protecting your account details and wallet transaction references from interception.

Cookie Transparency

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can adjust cookie preferences through your browser settings at any time.

Retention and Deletion

Account records are retained while your account is active or as required by applicable law. Once an account is closed, personal data is deleted or anonymised within a reasonable period.

Data Access Requests

You have the right to request a copy of the personal data we hold on your account. Submit your request through live chat or email and we will respond within a reasonable timeframe.

Your Privacy Questions, Answered Directly

These are the questions we hear most often about how your data is handled on mpospory. If your question is not covered here, our support team can address it through live chat or email.

We collect your name, email address, mobile number and payment method preference. If you use DANA, OVO or GoPay, we receive a transaction reference only — not your full wallet credentials or PIN.

We do not sell your data to third parties for their own marketing. We share data only with service providers who operate under confidentiality agreements and only as needed to process payments or verify your account.

Send a request through live chat from your account dashboard, or email our support team with your registered account name. We will confirm your identity before sharing any account-level data with you.

Yes. Submit a deletion request through live chat or email. Some records may be retained where required by applicable law; we will inform you of any such exceptions when we process your request.

We use session cookies to maintain your login and analytics cookies to monitor page performance. You can block or clear cookies through your browser settings; note that blocking session cookies may affect your login experience.

After account closure, personal data is deleted or anonymised within a reasonable period. Records required by applicable law may be retained for the duration specified by that law before deletion.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.